RoadSnailCamper

Shipping and returns

SHIPPING POLICY

We dispatch ordered goods within 9 to 16 weeks (Please note that this delivery time applies only within Germany). Shipping within Germany is free of charge up to the curb.

Our logistics provider or our partner DHL will contact you by phone to arrange a delivery appointment.

In addition, you have several additional options that you can add directly to your order:

Packaging removal and disposal per shipment €14.90
Island surcharge €69
After-hours service (6 PM – 9 PM) per shipment, not applicable to islands €29.90
Saturday delivery (8 AM – 4 PM) per shipment, not applicable to islands €29.90

Term services will also be invoiced if a delivery attempt was made or could have been made according to the booked term option by DHL or our logistics provider; however, if you express a different appointment request during the notification, are not present at the time of delivery, or refuse acceptance.

REFUND POLICY

You have a statutory right of withdrawal within 14 days.

If you wish to withdraw your order, please fill out this form.

Please note that returns are not accepted as the Roadsnailcamper is custom-made according to customer specifications. A claim is only valid in case of damages from production or logistics.

In the event of a claim, we will arrange for our logistics partner DHL to collect the goods from you.

The goods must be packed in the original package and must not have any signs of use or damage.

COMPLAINTS & WARRANTIES

You have a statutory right of withdrawal for 14 days.

If you wish to cancel your order, please fill out this form.

In the case of a return, we will instruct our logistics partner DHL to collect the goods from you.

The goods must be packaged in the original package and must not have any signs of use or damage.

Contact Information

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